Netcool Support Engineer
Mastercom
- Pay
- ₹9–11 lakh a year
- Experience
- 3–6 years
- Location
- Gurugram · Hybrid
- Job type
- Gurugram
- Netcool Omnibus
- Netcool Impact
- Netcool Probes
- Netcool Gateways
- SOAP
- REST
- SNMP
- IBM DB2
About the role
Deliver reliable and efficient Netcool-based monitoring solutions for telecom clients. Ensure high availability and performance of Netcool infrastructure. Drive continuous improvement in Netcool operations and support.
What you’ll do
- Utilize Netcool components such as Netcool Omnibus, Impact for third-party Database Integrations, Creation of Operator Views, Integration with WebServices (SOAP/REST), SNMP integrations, etc.
- Create Netcool Impact policies for correlation and enrichment requirements.
- Integrate External OSS applications Remedy/ServiceNow, Notification systems (Email/SMS), Inventory management system with Netcool.
- Integrate EMS/OSS applications into Netcool using Netcool probes and gateways.
- Perform unit testing, end-to-end integration testing, and support the deployment process.
- Support defect resolution and perform sanity testing.
- Understand complex and advanced Network Management/Monitoring concepts.
What we’re looking for
Must have
- Netcool Omnibus
- Netcool Impact
- Netcool Probes
- Netcool Gateways
- SOAP
- REST
Nice to have
- Telecom domain knowledge
What makes this role challenging
- Deep expertise in Netcool suite (Omnibus, Impact, Probes, Gateways) is required, which is niche and hard to find.
- Integration with legacy telecom OSS/BSS systems (Remedy, ServiceNow, Nokia Netact, Huawei U2000, Alcatel) adds complexity.
- Performance tuning of Netcool Impact policies and probe rules requires advanced troubleshooting skills.
What success looks like
- First 30 days
- Gain familiarity with the client's Netcool environment, understand existing integrations, and resolve initial support tickets.
- First 60 days
- Take ownership of Netcool components, implement minor enhancements, and contribute to performance tuning.
- First 90 days
- Lead a Netcool integration or optimization project, mentor junior developers, and establish best practices.
Tech stack
- IBM Netcool Operations Insight
- IBM Cloud Pak for AIOps
- WatsonX
- Apptio
- Flexera One
- Instana
- Turbonomic
- SevOne
- API Connect
- APP Connect
- MQ
- Data Power
About Mastercom
MasterCom Technology Services is a software system integrator and services company focused on Communications IT, serving telecom service providers, ISVs, and OEMs. Founded in 2007 and headquartered in Bengaluru, India, the company provides virtualization, cloud infrastructure, system integration, and application modernization services. It operates globally with offices in India, UAE, and USA.
IT Services / Telecommunications · 201-500 employees
We are one of the Fast-Growing Software System Integrator and Software Services Company focused on Communications IT. We combine our deep insight in communication industry, unmatched technical expertise and comprehensive service portfolio to deliver to superior value to our Telecom Services Providers, ISVs and OEM customers. Since our beginning in 2006, we have grown in size and scale. We bring in unmatched passion and commitment into each new engagement to make it a success. These qualities have earned us respect from customers across the world. Some of the most well-known communication service providers trust us to design and manage their business- critical IT systems and processes. Job Title: System Engineer/Senior System Engineer (3 to 6 years’ experience) Designation:
Netcool Support Engineer responsibilities
- Utilize Netcool components such as Netcool Omnibus, Impact for third- party Database Integrations, Creation of Operator Views, Integration with WebServices (SOAP/REST), SNMP integrations, etc.
- Create Netcool Impact policies for correlation and enrichment requirements.
- Integrate External OSS applications Remedy/ServiceNow, Notification systems (Email/SMS), Inventory management system with Netcool.
- Integrate EMS/OSS applications into Netcool using Netcool probes and gateways.
- Perform unit testing, end-to-end integration testing, and support the deployment process.
- Support defect resolution and perform sanity testing.
- Understand complex and advanced Network Management/Monitoring concepts.
- Be proactive and preventive in problem-solving.
- Work independently on multiple tasks with strong analytical and troubleshooting skills.
- Have working knowledge of databases like IBM DB2 and Oracle.
- Understand all aspects of IT network and infrastructure management and related protocols in netcool (SNMP, MIB, CORBA, Syslog, LogFile, Vendor specific Nokia Netact, Huawei U2000, Alcatel).
- Preferred experience with Telecom domain knowledge.
- Lead and mentor junior developers in Netcool development/support projects.
- Collaborate with cross-functional teams to gather requirements and provide technical guidance.
- Design and implement advanced Netcool solutions, leveraging extensive knowledge of Netcool probes, gateways, and customization options.
- Conduct performance tuning and optimization of Netcool Impact policies, probe rules.
- Provide expertise in complex problem analysis and resolution.
- Develop and implement best practices, standards, and guidelines for Netcool development and integration.
Requirements
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 3-6 years of hands-on experience in Netcool development and customization.
- Demonstrated leadership skills and the ability to mentor junior developers.
- Extensive knowledge of Netcool probes, gateways, and customization options.
- Experience in performance tuning and optimization of Netcool Probe Rules, Impact Policies.
- Strong analytical and troubleshooting skills.
Education and experience
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 3-6 years of hands-on experience in Netcool development and customization.