L1 Support Engineer
Mastercom
- Pay
- ₹3–5 lakh a year
- Experience
- 2–4 years
- Location
- Pune, Bangalore, Delhi, Jaipur, Lucknow, Chandimandir, Udhampur, Kolkata, Maharashtra, Karnataka, Delhi, Rajasthan, Uttar Pradesh, Haryana, Jammu and Kashmir, West Bengal, India · On-site
- Job type
- Full-time
- OSS/Network Management
- ITSM Incident Management
- Infrastructure & Network Monitoring
- APM/RUM/BPM
- Patch/Workflow Automation
- CMDB & Discovery
- RHEL/Linux
- SNMP
We are one of the Fast-Growing Software System Integrator and Software Services Company focused on Communications IT. We combine our deep insight in communication industry, unmatched technical expertise and comprehensive service portfolio to deliver to superior value to our Telecom Services Providers, ISVs and OEM customers. Since our beginning in 2006, we have grown in size and scale. We bring in unmatched passion and commitment into each new engagement to make it a success. These qualities have earned us respect from customers across the world. Some of the most well-known communication service providers trust us to design and manage their business critical IT systems and processes. Role: Noc Engineer Exp: 2-4 Years
- experience in OSS/Network Management with hands-on knowledge and good understanding of ITSM Incident Management, Infrastructure & Network Monitoring, Application Performance Management (APM/RUM/BPM), Patch/Workflow Automation, CMDB & Discovery.
- Proficiency in RHEL/Linux, SNMP, Syslog, TCP/IP, DNS, Oracle/SQL basics, REST/API, application monitoring and log analysis.
- Experience in 24×7 application health monitoring, incident handling, SOP/MOP execution and escalation management.
Skills required
Preferred but not mandatory - OpenText SMAX, OBM, ODL, NNMi, NA, OO, APM, RUM, BPM, UD, CMDB. Alternate: ServiceNow, Dynatrace, SolarWinds, BMC Helix, Zabbix, Snowflake, IBM Instana, Grafana, Splunk, Datadog RUM, AppDynamics, Pega, Appian, ManageEngine.
About the role
Keep business-critical telecom IT systems healthy around the clock. Detect and resolve application and network incidents before they impact customers. Execute standardized operational procedures to restore service quickly. Maintain accurate infrastructure and service configuration records.
What you’ll do
- 24×7 application health monitoring
- incident handling
- SOP/MOP execution
- escalation management
What we’re looking for
Must have
- OSS/Network Management
- ITSM Incident Management
- Infrastructure & Network Monitoring
- APM/RUM/BPM
- Patch/Workflow Automation
- CMDB & Discovery
Nice to have
- OpenText SMAX
- OBM
- ODL
- NNMi
- NA
- OO
Tech stack
- IBM Cloud Pak for AIOps
- WatsonX
- Apptio
- Flexera One
- Netcool Operations Insight
- Instana
- Turbonomic
- SevOne
- Cloud Pak for Data
- Cognos Analytics
- DB2
- IBM Cloud Databases for MySQL
About Mastercom
MasterCom Technology Services is a software system integrator and services company focused on Communications IT, serving telecom service providers, ISVs, and OEMs. Founded in 2007 and headquartered in Bengaluru, India, it provides virtualization, cloud infrastructure, system integration, and application modernization services. It operates globally with offices in India, UAE, and USA.
Communications IT / Telecom system integration · Bootstrapped · 201-500 employees