Inside Sales Executive
Docplix
- Pay
- ₹2.4–3 lakh a year
- Location
- lucknow · On-site
- Job type
- Full-time
- Customer relationship management
- Communication
- Interpersonal skills
- Problem-solving
- Decision-making
- CRM software
- Organizational skills
- Attention to detail
About the role
Maintain and develop long-term customer relationships. Ensure customer satisfaction with products and services. Identify opportunities to increase sales and revenue. Meet and exceed customer satisfaction and sales targets.
What you’ll do
- Communicate with customers through various channels, including phone, email, and social media, to address their inquiries and concerns
- Build and maintain strong, long-lasting customer relationships
- Identify customer needs and recommend products or services to meet those needs
- Provide product information and technical support to customers
- Respond to customer complaints and resolve issues in a timely and professional manner
- Collaborate with sales and marketing teams to identify new business opportunities
- Meet and exceed customer satisfaction and sales targets
What we’re looking for
Must have
- Customer relationship management
- Communication
- Interpersonal skills
- Problem-solving
- Decision-making
- CRM software
What makes this role challenging
- Meeting and exceeding sales targets consistently
- Handling customer complaints and resolving issues promptly
- Balancing multiple communication channels (phone, email, social media)
- Working under pressure and meeting deadlines in a fast-paced sales environment
What success looks like
- First 30 days
- Ramp up on company products, CRM tools, and customer base; begin handling customer inquiries and building relationships.
- By 90 days
- Independently manage a portfolio of customer accounts, consistently meet sales targets, and contribute to team revenue goals.
- First year
- Exceed annual sales targets, drive customer retention and satisfaction, and identify new business opportunities that expand revenue.
Tech stack
- AI
- EHR
- Cloud-based software
- Mobile app (iOS/Android)
- Medical billing
- Patient scheduling
- Clinical decision support
- Chatbot
About Docplix
DocPlix is a Lucknow-based healthcare technology startup (founded 2021) providing AI-powered electronic health records (EHR) and clinic management software. Its cloud-based platform integrates EHR, medical billing, patient scheduling, pharmacy management, and AI-driven clinical decision support with a chatbot, plus a mobile app offering wellness programs (weight management, diabetes reversal, PCOS/PCOD) and ABHA integration. The company positions itself as 'India's fastest EHR startup' and is trusted by 4,000+ healthcare professionals.
HealthTech / Healthcare IT (EHR & clinic management SaaS) · 11-50 employees
Job Description: Inside Sales The Inside Sales Executive will be responsible for maintaining and developing long-term relationships with customers, ensuring their satisfaction with the company's products and services, and identifying opportunities to increase sales and revenue.
Key responsibilities
- Communicate with customers through various channels, including phone, email, and social media, to address their inquiries and concerns.
- Build and maintain strong, long-lasting customer relationships.
- Identify customer needs and recommend products or services to meet those needs.
- Provide product information and technical support to customers.
- Respond to customer complaints and resolve issues in a timely and professional manner.
- Collaborate with sales and marketing teams to identify new business opportunities.
- Meet and exceed customer satisfaction and sales targets.
- Keep accurate records of customer interactions and transactions.
- Continuously improve customer service and satisfaction by analyzing customer feedback and implementing changes as necessary.
- Conduct market research to identify customer needs and trends.
Qualifications
- Bachelor's degree in business, marketing, or a related field.
- Proven experience as a Customer Relationship Executive or a similar customer-facing role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Familiarity with CRM software and practices.
- Ability to work well under pressure and meet deadlines.
- Proactive and self-motivated.
- Attention to detail and excellent organizational skills. Location: Lucknow Salary : 2.4lpa - 3lpa Timing: 10:00AM - 6:30PM 6 days of Working.